About Mashery

 

Mashery is growing and looking for an Inside Sales Rep who's hungry to join our team and be part of reviewing, qualifying, and processing HUNDREDS of prospects into leads for Mashery’s solution. We're the experts in web services, API infrastructure management. We're changing the way companies use, manage, and monetize their web services (API’s) and we're looking for the right Inside Sales Rep to join & be part of this growth. 

Responsibilities

• Work strategically with the Sales team in a business development, lead generation capacity.
• Research and build "cold accounts" (i.e.: adding contacts, sending emails, cold calling)
• Make 50 cold calls per day
• Comfortable and confident in positioning a ROI solution that will cost our customers more than $50,000 per year.
• Conduct high-level conversations with C and VP level Executives about the Mashery offering.
• Schedule qualified prospect meetings for Enterprise Sales Executives, meeting monthly meeting quotas.

Background/Requirements

• Bachelor's Degree from an accredited four year College or University
• 2+ years of previous software sales or relevant experience
• Prior lead generation or sales prospecting experience preferred although those that have a compelling pitch as to why they would be successful in this role will be strongly considered
• Salesforce.com experience a plus
• No fear attitude in cold calling
• Ability to work in a fast paced, team environment
• Must be highly motivated, tenacious, and a self starter
• Dig in and be hands on in learning our product and services
• Positive attitude, ambitious, and a passion for building a valuable business

 PLEASE NO RECRUITER CALLS, DUE TO THE LARGE VOLUME OF CALLS WE WILL NOT BE ABLE TO RESPOND.

We prohibit discrimination of any person employed by or seeking employment with Mashery, Inc. on the basis of race, religion, color, national origin, sex, age, marital status, physical or mental disability, medical condition, veteran status, or any other factor determined to be unlawful by federal, state or local statutes.

 

Job Summary

We're looking for someone who is passionate about making customers successful (through effective use of technology). In this role you will get to know prospects and support the Account Executive in turning prospects into customers.  You'll manage customers through implementation and continue to work with them on an account team that includes an Account Executive.  You will help positively impact our prospect and customer's experience- from presales support & implementation, through the life of our customers.  We’re looking for someone who is highly effective at building relationships and managing priorities, tasks/schedules, all while supporting customers with the highest level of professionalism. Someone who is technically savvy and who is that rarity that can speak the technical language yet ensure the most positive experience during customer implementations and ongoing customer support (whatever it takes). This role is critical to the success of our customers and to Mashery.  Our experience has been that the Client Services Manager becomes one of our customer’s favorite people as a result of the positive relationships they build and the expertise in product support they provide.

We are looking for someone who wants to be part of a fast paced early stage company and enjoys the multitasking between pre and post sales customer management. We have a lot of new customers and prospective customers that need guidance in understanding our product and we’re looking for the right professional services team member to help make this happen.

Join our Team

Mashery is changing the way companies use, manage, and monetize their web services (API’s). As the first company to offer on demand API infrastructure, we provide companies with a unique combination including security, usage, access management, tracking, metrics, performance optimization, and developer community tools.  We've been called  “One of the coolest companies you’ve probably never heard of” by ReadWriteWeb
and named “One of Ten Web Startups to Watch” by Technology Review.  We have fantastic customers, including MTV Networks, Netflix, The New York Times, Best Buy, etsy and Reuters.  We have more than 70 customers and been in business for 3 years. We're backed by a group of successful and influential investors.  Great location just off Union Square in Downtown San Francisco.

Job Details & Skills you’ll need to succeed

• Become a technical expert on Mashery product offerings and act as the technical resource in the sales process.
• Take a “hands on” approach in managing assigned customer implementations while ensuring responding to customers with the highest level of professionalism.
• Be the expert on your assigned customer accounts; understand how they use our services, why they use our services, and the overall value proposition.
• Strong customer skills and project management skills, ensuring customer satisfaction and retention.
• Must communicate effectively with a diverse customer audience, including C-level executives, sales, and technical staff.
• Strong troubleshooting skills and the ability to problem solve complex technical issues.
• Research, address, track, and close the loop on all technical and customer related issues.
• Ability to prioritize and handle multiple clients and multiple technical issues in a timely and professional manner
• Share feedback and make suggestions with both engineering and product management teams to help improve future product functionality, user experience and customer satisfaction, yet understand the balance between current priorities in growing our customer base.
• Genuine interest in helping people daily, while not letting issues frustrate you.
• Flexible, with a “can do” attitude, someone that works well as a team with all types of engineering, PM, sales & marketing professionals for the good of the customer.

Background/Requirements

• 4+ years in a Professional Services, Sales Engineering, Implementation, or techinical Customer Service role
• SaaS experience preferred
• Strong Project Management experience
• Excellent email and phone etiquette skills including innate attention to correct grammar and spelling
• Conversant in common HTTP Web Services protocols, including XML-RPC, SOAP and REST, and the pros and cons of each
• Strong understanding of shared hosting environments and SSL certificates

Additional Desired Traits/Skills

• You understand that we’re a business–supporting new and current customers come first!
• You can dig in and be hands on in learning the product – we’re a small team, and no one will have time to hold your hand. There’s a lot to figure out, so being naturally curious about things will be very helpful.
• You are the kind of person who customers and colleagues genuinely enjoy working with.
• Innate understanding of importance of customer satisfaction and retention.
• You can effectively balance customer’s needs with our internal roadmap & timelines.
• You communicate effectively both internally and externally and adjust to a diverse audience, including developers, sales, execs, etc.
• You have the confidence to express your opinions and advocate for ideas that are unconventional or even unpopular, but the maturity and professionalism to do a great job regardless of whether you agree with the ultimate decision.

 

We prohibit discrimination of any person employed by or seeking employment with Mashery, Inc. on the basis of race, religion, color, national origin, sex, age, marital status, physical or mental disability, medical condition, veteran status, or any other factor determined to be unlawful by federal, state or local statutes.

Job Summary
We’re looking for a seasoned, high-energy, and driven Sales Account Executive with strong knowledge and experience of software as a service (SaaS) technology, and value-driven sales. We’re seeking someone with a background in SaaS, Enterprise Software, or CDN sales with strong experience in B2B prospecting, lead qualification, and a proven track record of over-achieving quotas. Ideal candidates will be excited to join an early stage company that has already shown sales traction and increasing revenue trends.

About Mashery
Mashery is changing the way companies use, manage, and monetize their web services (API’s). As the first company to offer on demand API infrastructure, we provide companies with a unique combination including security, usage, access management, tracking, metrics, performance optimization, and developer community tools.

Techcrunch called Mashery’s launch “emblematic of the direction the best of the web is going”, and ZDnet called it “an idea whose time has come.” We’re well funded by a group of successful and influential investors. And our recent customers include a list of the industry's top media and entertainment companies. 


Job Details & Skills you’ll need to succeed
In this role you will join a small team in a fast paced environment where you’ll work within an assigned territory as you tackle an endless volume of prospect opportunities. We’re looking for those that are passionate about customers, closing deals, technology and have strength in presenting business value.

Join Mashery where there’s a product to demo and new features to sell. Mashery offers an exciting opportunity for someone to dig in and make an impact. We provide sales tools & resources along with a supportive team/environment with a monthly reoccurring revenue model where you’ll be immediately positioned for success. If you want to be 1 of 10 Sales Executives this is likely not the place for you but if you want to be 1 of a couple strong Sales Account Executives and join in a collaborative selling environment, an opportunity to achieve a high volume of sales in a short sales cycle, and ability to make a Company impact, then this is likely the right fit for you.

Responsibilities

• Own, manage, and drive the full sales cycles from first contact through contract negotiation/close (some account management) while ensuring happy and referenceable customers.
• Dig in and be hands on in learning the product and leverage your multi-channel presentation skills through product demonstrations both in person and via web-based presentations.
• Achieve sales quota through identifying, qualifying, and closing business in your account territory.
• Maintain updated sales records and prospect status in salesforce.com.
• Work closely with a Sales Engineer, VP of Sales, and engineering team in forecasting and allocating resources for new prospects requests & requirements.
• Forecast sales activity, revenue achievement, and update activity/prospect status in weekly sales meeting.

Background/Requirements

• 5+ years experience selling software or technology solutions, services, or applications and account management expertise.
• Strong experience building a pipeline, qualifying, and identifying deals you can close.
• Proven track record of achieving and exceeding sales and revenue goals with consistent earnings of 175K + while carrying a minimum 1.5M quota.
  
• Demonstrated strength in building and managing relationships along with presenting to a diverse audience from business champion, technical teams, to C-level executives.
• Demonstrated experience managing the full sales cycle from prospect, demo, contract negotiation and through close of initial deals and renewals.
• Successful experience selling into diverse companies including web services, enterprise or mid market accounts.
• Strong and demonstrated written and verbal communications skills.
• Previous Sales Methodology training, CRM experience, and strong account management preferred.
• Strong computer skills, including Sales Management systems (Salesforce.com preferred), online tools (WebEx), MS Word, PowerPoint and Excel.
• You communicate effectively both internally and externally and adjust to a diverse audience, including C-level executives, developers, Product Managers, etc.
• BA/BS degree required.

Other desired traits

• Positive attitude, ambitious, and a passion for building a valuable business.
• Technically savvy with strength in communicating business value.
• Flexible and adaptable with a hunger to “win.”
• Strength in working in small teams as well as independently.

Travel Requirements
Flexibility for occasional travel in assigned territory as well as in SF Bay Area/Silicon Valley. Travel=25%

Interested?
If you get excited about the opportunity to have a significant impact in growing a customer base and have a proven track record of over-achieving quotas in a SaaS or comparable environment then apply below.

We prohibit discrimination of any person employed by or seeking employment with Mashery, Inc. on the basis of race, religion, color, national origin, sex, age, marital status, physical or mental disability, medical condition, veteran status, or any other factor determined to be unlawful by federal, state or local statutes.